Privacy Policy
Cavendish Flowers take online security very seriously and are a registered secure site.
How Do We Protect Your Information?
We use a server certificate (also known as a digital certificate) to assure you of our identity and secure sockets layer (SSL) to encrypt data transmissions. If you want to check our certificate/security you can do so using one of the following methods, while the Cavendish Flowers website is displayed:
Microsoft Internet Explorer 4 or Later:
Click on the gold padlock at the bottom right of your browser to bring up the details of this site's Digital ID.
Netscape Navigator:
Click on the padlock at the bottom left of your browser to bring up the security information.
The security measures described above ensure that all reasonable steps are taken to protect your personal information. However, the nature of the Internet means that an absolute guarantee of security cannot be offered, and you should be aware that there may be a small security risk in exceptional circumstances when disclosing information online.
Privacy
Cavendish Flowers are committed to complying with the Data Protection Act 1998 and the following guide is to help you understand how and why Cavendish Flowers collect information from you, to where information is disclosed and what your rights are.
You can access our Website home page and browse our site without disclosing your personal data. When you would like to place an order you will be asked to register with Cavendish Flowers and will be asked to provide certain information about yourself.
What Information Is Required & How Do We Obtain It?
If you register with us you will be asked to provide certain information such as your name, address, details of your credit card (only if you are paying by credit card), telephone number and email address so that we can process and fulfil your order, acknowledge your order and inform you of special offers and promotions.
How Do We Use Your Information?
We use the information that we collect about you to process orders and manage your account. We also use this information to monitor customer traffic patterns and site usage to help develop our customers web experience, and to notify you about changes to our services, including special offers and amendments to the web site.
Keeping In Touch With You
We want to keep you up to date with information about new ranges, special offers and improvements to this site.
If you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing information to you by writing to Cavendish Flowers, The Coach House, The Green, Cavendish, CO10 8BB.
You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with.
What About Cookies?
Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system. This cookie, that is saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any previous that were generated on previous visits to our site.
If your internet browser is set to reject cookies or if your network firewall won't allow them then unfortunately you will not be able to use our online store. Please refer to your internet browser help file to see how to enable cookies on your PC.
In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to this site. This may involve the use of a cookie that will not expire at the end of your browsing session.
Your Rights Under The Data Protection Act 1998
You have a right to access the personal data that we hold on you. If you would like to see a copy please send a £10 fee and a written request to Cavendish Flowers or via email. If you think the information we hold incorrect please contact Cavendish Flowers.
Cavendish Flowers Customer Service Commitment
Cavendish Flowers is committed to providing the highest standards of customer service designed to protect your privacy and ensure payments are secure.
